Frequently asked questions
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General
+I prefer to use your website at my language, how I can do that?
You can choose your preferred language at the top of the page. Please note that the translation is offered by Google.
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Why is not translated all the content of your website?
We have exclude some elements from translation to offer you better navigation to our marketplace.
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How often is updating the currency conversion on your store?
The currency conversion (US Dollar, Euro and Pound Sterling) is updating automatically every 24 hours.
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How often you add new functions on your marketplace?
Our team is work very hard every day using always the latest technology to offer new useful tools and the best browsing performance to our users. Sometimes we have to make some technical changes and your web browser is still caching the old style of our website, but there are steps you can take. Clear your web browser cache. Click here to learn how.
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What are seller badges?
Sellers with badges are recognized and rewarded as sellers who consistently deliver outstanding customer service. Also they must meet certain sales and tracking requirements as well as performance standards. Here is the list sorted by lowest rate:
Trust Seller
Value Seller
Top Seller
Gold seller
Platinum Seller -
Buyers
+How I can place an order?
Buying a product(s) on our website is so easy and fast. Please check that 5 simple steps here.
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How I can track my order?
Τo check the shipping status of your package, please place the tracking number here.
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What payment methods do you accept?
We only accept and trust PayPal where you can also complete your payment via debit/credit card.
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How I am covered if a product is damaged or not as described?
You are full covered from our policy and PayPal buyer protection program! In any case if an item is not as described in the listing or is damaged, the seller must offer full refund to the buyer or in case the seller offer return he will be charged return shipping rates. Read more at terms.
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What is handling time?
The handling time is the time a seller need to prepare and ship a product. If a seller need more than usual time e.g. 1-2 days to ship a product, he can specify the handling time at the shipping comment.
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Where I can find information like available payment method, shipping costs, return policy and item condition of each seller?
You can find all information you need at each product page. We use a multi-functional platform which is allow our sellers to provide you very easy everything you need at each product page.
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Sellers
+How can I became a seller on your marketplace?
Became a seller on Ripardo.com is very easy, fast, with a lot advantages and most of all Free! At the top of the page under seller account field click Register Seller Account. For already customers simply go to your account and click sellers account.
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How I can sell a product(s)?
Selling a product on our website is very easy. Visit the seller dashboard and under seller menu click Create New Product. There is also a link to the bottom of every page. Please check that 4 simple steps here. (We have also include a video tutorial showing step by step how to list a new product)
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How and when I will receive payments?
We only accept and trust PayPal for all transactions. You will receive the payment instantly!
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I receive an order but I forget to add my PayPal address to my account. How I get paid?
First add your PayPal address to your account, then you can request a payout from your balance at any time. Our team will transfer your requested amount as soon as possible.
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How I can list a similar product?
To make your life easier, there is a tool "Clone" which you can list similar products very easy and fast. If you wish to list a similar product then you can click the button "Clone" under your products list at your seller account and create a new one with a single click. Just make sure to use a unique title.
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How I can remove or re-list my product from listing?
For any reason you wish to remove your product from active listing go to 'Manage your products' and simply click the red button. To re-list your product just click the edit button and set the quantity at least to 1 (one, use numbers).
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How to add new categories for my products?
Please send as an email with the category you wish and we will add it immediately. Else, you can add your product(s) to the "Various" category and we will create a new category as soon as possible for your future listings.